PanFone iOS Eraser FAQs

Quick Navigation

Once you have finished downloading PanFone from our site or other places, it's easy to finish installation following the instructions.

Step 1. Locate and launch the downloaded .exe file to start the installation wizard.

panfone setup wizard

Step 2. Click on Customize Install, you are allowed to select installation path and language. Then click on Install button.

panfone setup wizard

Step 3. After a while, PanFone Toolkit will be installed successfully. Click on "iOS Data Eraser" to launch the application.

Step 1. Click menu button on the right corner of the program interface.

Step 2. Choose Register in the drop-down list when a prompt pops up.

Step 3. Copy and paste the Email and Code into the registration popup dialog.

Note: The registration contents are case sensitive. Please do not add blank at the beginning or the end of the word. (000's are number "0"s, not letter "O"s)

panfone registration

panfone registration

Or to get more info about the detailed user guide of PanFone iOS Eraser, refer the User Guide.

Currently, PanFone iOS Eraser is a desktop based program, which can only be installed & used on your computer instead of iOS devices directly. But it can help you clean unlimited iOS devices, like iPhone/iPad/iPod touch. Thus, please download PanFone iOS Eraser on your compute firstly and then use it to free up & optimize your iPhone/iPad/iPod touch.

System & Hardware Requirements

  • Operating System: Window 11/10/8.1/8/7
  • CPU: 1GHz (32 bit or 64 bit) or above
  • RAM: 512 MB or above.
  • Disk Space: 200 MB or more

Supported Devices OS

iOS: iOS 15, iOS 14, iOS 13, iOS 12, iOS 11, iOS 10, iOS 9

All Devices Supported by PanFone iOS Eraser

iPhone iPhone 13, iPhone 13 mini, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 12, iPhone 12 mini, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone XR, iPhone XS Max, iPhone XS, iPhone X, iPhone 8 Plus, iPhone 8, iPhone 7 Plus, iPhone 7, iPhone SE, iPhone 6s Plus, iPhone 6s, iPhone 6 Plus, iPhone 6, iPhone 5S, iPhone 5C, iPhone 5, iPhone 4S
iPad iPad, iPad 2, The New iPad, iPad mini, iPad with Retina display, iPad mini with Retidisplay, iPad Air, iPad Air 2, iPad mini 3, iPad mini 4, iPad Pro
iPod iPod touch (5-7 generation )
If you forget or cannot find your registration code, please contact [email protected] with your order receipt, order information or email address. After confirmed and checked your order, we will send you the Regcode.
Basically, the license code is one license for one computer only. And if you need business license which can support multiple computers, please go here: PanFone Store

1. Make sure your iOS is supported. PanFone can support iOS 7.0 and later.

2. Reconnect your device or use another workable USB cable (the originally USB cable is the best if available to use); then close and restart PanFone.

3. Ensure that the latest version of iTunes is installed successfully and it can detect the device. If not, you can go to the link to download and reinstall it.

4. Make sure you have the latest version of PanFone iOS Eraser.

5. If you are connecting the iOS device to the computer for the first time, please remember to tap Trust on the device when it prompts for authorization.

6. Still fails? Please follow detailed tutorial here.

PanFone defines the videos whose sizes are over 5MB on your iPhone as large files.
The amount of released space by temporary files clearance is estimated by the used storage on your iPhone when scan your device and the accurate space can only be known after clearance. The estimated figure will be relatively accurate for the first time of using use the program, but after that, it might be not so accurate.

After deleting large files, go back to the Free Up Space interface of PanFone iOS Eraser Free, and click "Large Files" on list, you can find all your large files.

open large file backups step 1

open large file backups step 2

If the available storage space on your iPhone is large, the software might occur abnormity during the process of clearing. And if the available storage reduce after clearing, you can restart the software and reconnect your iPhone to clear the temporary files one more time.
The cleaning time PanFone takes depends on the junk/temporary files and the storage on your iPhone. Generally, the more junk/temporary files on your iPhone, the longer time it will take, especially when PanFone cleans your iPhone for the first time.

For iDevices with iOS 8.2 and below version, PanFone can remove temporary files created by both the iOS system itself and the third-party apps.

For iDevices with iOS 8.3 and above, PanFone can also remove temporary files created by iOS system itself. But for third-party apps' temporary files, we couldn't remove them directly, we free up this part of space by clearing up trash debris.

PanFone will apply the almost lossless compression technique – JPEG to compress the photos and reclaim more space on your iOS Devices. "JPEG" is the so-called Joint Photographic Expert Group – the first international standard of image compression. JPEG image compression algorithm does not merely provide good compression performance, but at the same time, has a better reconstruction quality, thus, it makes the lossless compression available. All in all, "JPEG" typically achieves 10:1 compression with little perceptible loss in image quality, which is widely and popularly used in image processing field.

In conclusion, by virtue of JPEG technique, PanFone can safely compress your photos to release up to 75% of your photos' capacity for your iDevice.

Absolutely not! By default, this program will automatically create backups for your photos on your computer. Therefore, you can still get the original photos back if needed.

If you encounter an error for the first time, please restart the program and try again. If you encounter the error for several times, please submit your problem to our Support Email: [email protected]. Offer us your iOS model, iOS version and your PanFone log file. You can find all the logs file from Menu > Open Log File > Logs and send us all the logs in this folder. Please try to submit your case as much detailed and clear as possible to us.

PanFone will not ignore any question that submitted to us. We will try our best to solve all technical issues or other problems that you encounter when using our products. Sometimes, we may deal with many questions at one time, so please kindly wait for our reply. We promise that the earliest response will be provided to you!

All subscription products are featuring an up to 5-day Money Back Guarantee. (From the date of purchase). And we provides up to 30-day Money Back Guarantee for lifetime products. (should comply with the refund policy.
Yes, all subscription programs have auto-renewed service by default.

You're allowed to cancel it any time you want before the renewal date. Two ways for you to cancel the subscription:
1. After you successfully purchase a subscription plan, you will receive a confirmation email with related registration information. Scroll down to find sentence "To cancel the auto-renewal subscription, click here", click on it to cancel the auto-renewal service.
2. If you can’t find the entry or just accidentally lost your confirmation email, contact our customer service team to cancel via: [email protected]

After the cancellation, you will not be charged starting from the next subscription period.

After the renewal, you will receive an email with new registration code. And you should use the new registration information to activate the software again.

The prices displayed on our website are all excluding taxes, so the actual price depends on the pay VAT of your country.

Generally speaking, the renewal price is the same as the initial purchase price unless you purchased the license in a discount promotion. We do have occasional discount promotions and the discounted price is only applied to the initial purchase. Any of the subsequent renewal will be charged at original price as our website display.

Sorry, it can not. If you want a lifetime license, you should purchase the lifetime license separately.