The following reasons may lead to this case:

  1. The latest version of the product is not installed.
  2. The model of the device is not supported. You can check from Tech Specification section.
  3. There’s something wrong with the USB cable or USB port.
  4. Android device driver is not properly installed. Please download from here.

To solve it, you can follow the steps below:

  1. For iOS users, please follow this tutorial.
  2. For Android users, please follow this tutorial.

1. Click menu button on the right corner of the program interface.

2. Choose Register in the drop-down list, you will get the register window below.

3. Copy and paste the Name and Code into the registration popup dialog.

Note: The registration name is case sensitive. And, please do not add blank at the beginning or the end of the word.

start panfone ios recovery

Yes, it is 100% secure. This WhatsApp backup and restore program is completely read-only software. It won't keep, modify or leak any data on your device or in the backup file. We take your personal data and account seriously. You're always the only person who can access it.

You can use the trial version to back up your WhatsApp data as well as to view the backup. The full version lets you transfer WhatsApp, restore it to a device, and export backups to a computer.
The time depends on how many WhatsApp data you need to transfer, back up, restore, or export. It can be several minutes to more than an hour.
No. The other data on your devices will not be influenced.
You don't need to uninstall and reinstall WhatsApp using PanFone WhatsApp Transfer, but the WhatsApp data on your device will be replaced with the data in the backup. If you want to merge the data in the backup with the data on your device, then you need to install the WhatsApp app from PanFone.

Make sure that the data in the customized WhatsApp is what you want to keep. Then follow the steps below to update the customized WhatsApp to the latest official version.

1. Back up WhatsApp on the Android device to the phone's local storage. Open WhatsApp Settings > Chats > Chat Backup. Turn off auto backup to Google Drive. Click BACK UP.

Uninstall the customized WhatsApp from your device. Download the official WhatsApp from Google Play, log into the WhatsApp, and restore the local backup you just created to the official WhatsApp (see the guide in the screenshot below). Now you have updated the customized WhatsApp to the latest official version.

If you encounter an error for the first time, please restart the program and try again. If you encounter the error for several times, please submit your problem to our Support Email: [email protected]. Offer us your iOS model, iOS version and your PanFone log file. You can find all the logs file from Menu > Open Log File > Logs and send us all the logs in this folder. Please try to submit your case as much detailed and clear as possible to us.

PanFone will not ignore any question that submitted to us. We will try our best to solve all technical issues or other problems that you encounter when using our products. Sometimes, we may deal with many questions at one time, so please kindly wait for our reply. We promise that the earliest response will be provided to you!

All subscription products are featuring an up to 5-day Money Back Guarantee. (From the date of purchase). And we provides up to 30-day Money Back Guarantee for lifetime products. (should comply with the refund policy.
Yes, all subscription programs have auto-renewed service by default.

You're allowed to cancel it any time you want before the renewal date. Two ways for you to cancel the subscription:
1. After you successfully purchase a subscription plan, you will receive a confirmation email with related registration information. Scroll down to find sentence "To cancel the auto-renewal subscription, click here", click on it to cancel the auto-renewal service.
2. If you can’t find the entry or just accidentally lost your confirmation email, contact our customer service team to cancel via: [email protected]

After the cancellation, you will not be charged starting from the next subscription period.

After the renewal, you will receive an email with new registration code. And you should use the new registration information to activate the software again.

The prices displayed on our website are all excluding taxes, so the actual price depends on the pay VAT of your country.

Generally speaking, the renewal price is the same as the initial purchase price unless you purchased the license in a discount promotion. We do have occasional discount promotions and the discounted price is only applied to the initial purchase. Any of the subsequent renewal will be charged at original price as our website display.

Sorry, it can not. If you want a lifetime license, you should purchase the lifetime license separately.

System&Hardware Requirements

  • Operating System: Window 8.1/ 8/ 7/ 10 (32&64bits)
  • CPU: 750MHz Intel or AMD CPU
  • RAM: 256 MB or above.
  • Disk Space: 200 MB or more

Supported Devices OS

Android: Android 3.0 - Android 11

iOS: iOS 5 - iOS 14

System & Hardware Requirements

  • Operating System: Mac OS X 10.9 - 11
  • CPU: Intel Core 1GHz or faster
  • RAM: 256 MB or above
  • Disk Space: 1G and above

Supported Devices OS

Android: Android 3.0 - Android 11

iOS: iOS 5 - iOS 14

iOS Devices : iOS 5 - iOS 14
iPhone iPhone 12, iPhone 12 mini, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone XR, iPhone XS Max, iPhone XS, iPhone X, iPhone 8 Plus, iPhone 8, iPhone 7 Plus, iPhone 7, iPhone SE, iPhone 6s Plus, iPhone 6s, iPhone 6 Plus, iPhone 6, iPhone 5S, iPhone 5C, iPhone 5, iPhone 4S, iPhone 4
iPad iPad, iPad 2, The New iPad, iPad mini, iPad with Retina display, iPad mini with Retidisplay, iPad Air, iPad Air 2, iPad mini 3, iPad mini 4, iPad Pro
iPod iPod touch (1-7 generation )

Android Devices : Android 3.0 - Android 11
Samsung Samsung Galaxy Note 20, Samsung Galaxy Note S20/S20+, Samsung Galaxy Note 10/Note 10+, Samsung Galaxy S10/S10+/S10e, Samsung Galaxy S9/S9 Plus, Samsung Galaxy S8/S8 Plus, Samsung Galaxy S7/S7 Edge, Samsung Galaxy S6/S6 Plus/S6 Edge(+), Galaxy S5, Galaxy Pro, Galaxy Mini 1/2, Samsung Galaxy Note 9/Note 8/Note 7/Note 5, Galaxy Note 1/2/3, Galaxy S Advance, Galaxy S (Plus), Galaxy S Aviator, Galaxy S Blaze 4G, Galaxy S Relay 4G, Galaxy S2, Galaxy S3 (mini), Galaxy S4 (mini), Galaxy S4 Zoom, Galaxy S4 Active, Galaxy Ace Plus, Galaxy Ace 1/2/3, Galaxy Amp, Galaxy Appeal, Galaxy Admire 1/2/4G, Galaxy Axiom, Galaxy Beam, Galaxy Centura, Galaxy Discover, Galaxy Express, Galaxy Exhilarate, Galaxy Exhibit, Galaxy Fit, Galaxy Fame, Galaxy Gio, Galaxy Pocket (Neo), Galaxy Prevail, Galaxy Proclaim, Galaxy Rugby Pro, Galaxy Reverb, Galaxy Rush, Galaxy Ring, Galaxy Stratosphere 2, Galaxy Stellar, Galaxy Mega, Galaxy Music, Galaxy Metrix 4G, Galaxy Legend, Galaxy Nexus, Galaxy Victory 4G LTE, Galaxy W, Galaxy Xcover 1/2, Galaxy Y (Pro), Galaxy Young, and all Android devices
HTC HTC U Ultra/Play, HTC 10, HTC 9, HTC M9, HTC One M8, HTC One e8, HTC One remix, HTC One, HTC One max, HTC One mini, HTC One X/XL, HTC One V/VX, HTC One S/SV, HTC Droid Incredible 4G LTE, HTC Desire (C/X/SV), HTC Droid DNA, HTC EVO 4G LTE, HTC EVO Design 4G, HTC Butterfly (s), HTC Vivid, HTC Rezound, HTC Sensation, HTC Rhyme, HTC Hero S, and all Android devices
Google Pixel 4, Pixel 3, Pixel 3 XL, Pixel 2, Pixel 2 XL, Pixel, Pixel XL, Google Nexus 6P, Google Nexus 6, Google Nexus 5, Google Nexus 5X, Google Nexus 4, Google Nexus S, Google Nexus One HTC Nexus, Google Nexus S 4G, Google Glass and all Android devices.
LG LG V40/30, LG G6, LG V20, LG G5, LG v10, LG Nexus 4/5, LG G2, LG Optimus 2X/3D/F3/F5/F6/F7/REGARD/G (Pro)/L3/L5/L7/L9/Plus/M+/Me/One/Black, LG Enact, LG Rumor Reflex S, LG Lucid 1/2, LG Spirit 4G, LG Mach, LG Venice, LG Escape, LG Spectrum 1/2, LG Intuition, LG Motion 4G, Elite, Viper, Nitro, Marquee, Connect 4G, and all Android devices
Sony Sony Xperia XZ Premium, Sony Xperia XZ, Xperia Z5, Xperia Z4, Xperia Z3, Xperia Z2, Xperia acro S/advance/E/J/L/M/U/miro/P/SP/S/SL/tipo/T/TL /TX/Z/Z1 /Zl /ZR/Ultra/go/sola, and all Android devices
Huawei Huawei P40, Huawei Mate 30/Mate 30 Pro, Huawei P30/P30 Pro, P20/P20 Pro, P10/P10 Plus, Huawei Honor 7/8/9/10, Huawei P9, Huawei P8, Huawei 6P, Huawei Mate 10, Huawei Mate 9, Huawei Mate 8, Huawei Mate 7, Huawei Ascend G6, Huawei Ascend P6, Huawei Ascend Y200/Y300/P1/P2/Mate/D1/D2/G300/G600, Ascend X, Honor, Vision, Sonic, Boulder, IDEOS X3/X5, and all Android devices
OnePlus OnePlus 1, OnePlus2, OnePlus X, OnePlus 3, OnePlus 3T, OnePlus 5, OnePlus 5T, OnePlus 6, OnePlus 6T, OnePlus 7, OnePlus 7T, OnePlus 8, OnePlus 8 Pro, etc.
Xiaomi Xiaomi Mi 2/2A/3/4/4i/4C/4S/5/5S/5C/6/8/9, Xioami Mi Mix/Mix 2/Mix 2s, Xiaomi Mi Max/Max 2, Mi Note/Note 2/Note 3, Redmi 2/2A/3/3X/3S Prime/3S/3 Pro/4/4X, Redmi Note 2/3/4/5, Redmi Pro, etc.
Others All Android phones and tablets supports Android 3.0 - Android 11.